I have only received part of my order. Why? (Copy)

As different products have different shipping conditions, it is not always possible to ship all the products ordered in the same package. For example, items requiring special packaging (ice, dry ice), dangerous products and controlled substances will be shipped separately from other products. If this is the case, you will receive an order confirmation for each shipment type, which will specify what products should arrive in the same delivery.

In addition, while the EDQM will do everything possible to ensure all orders are dispatched in their entirety, if quantities of EDQM Reference Standards are limited, the EDQM will try to dispatch orders in such a way that as many customers as possible will receive at least some of the limited quantities. If this is the case, it will be noted on your order confirmation.