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Answer:

You can place an order or ask for a quotation via the EDQM Store (the EDQM Store User Guide can be downloaded from the home page). If you make an order, you will immediately receive a temporary order confirmation. Your order will be validated by the EDQM within 2 working days. You will then receive the final order confirmation.

Please note that quotations issued online have to be transformed into ordersvia the EDQM Store (see the EDQM Store User Guide for more information).

If you prefer, you can send your orders or quotation requests by email to orders@edqm.eu. Please note that your request has to be printed on your company’s letterhead and attached to your email. You will normally receive an order confirmation within 2 working days and a quotation within 5 working days.

Do not submit the same order multiple times by email and/or via the EDQM Store: you will be financially liable for duplicate orders madeCreate your account on the EDQM Store and send us a request via the helpdesk to apply your normal discount. You will then be able to order online with your discount. Alternatively you can send your request to orders@edqm.eu (attaching your official Purchase Order) and your normal discount will be applied. You can contact us for any other enquiries by clicking on this link.