EDQM FAQs
Contents
The EDQM FAQs: a self-service source of information
In order to provide the best customer support, the EDQM has identified and gathered answers to the most common and recurring questions and issues. You can find these answers in the Frequently Asked Questions (FAQs) articles covering all the EDQM's activities.
Before raising an issue via the HelpDesk, you are strongly encouraged to use the EDQM FAQ articles as a primary way to get help and find the answer to your question. If the FAQs do not supply you with the solution, you should turn to the EDQM HelpDesk for support.
The EDQM HelpDesk: a centralised support service at your disposal
The HelpDesk is a support service provided by the EDQM to respond to user and customer questions on a variety of topics. This intuitive and user-friendly tool provides a central point of contact and as a result, facilitates communication with the EDQM. It allows the EDQM to improve its efficiency and response rate and ensure that consistent replies are provided to questions.
The HelpDesk also allows the EDQM to monitor feedback and continuously review and improve its services, for example it helps the EDQM to regularly update the list of Frequently Asked Questions (FAQs) published on its website.
How to access the FAQs and the EDQM HelpDesk?
In order to access the list of FAQs and the EDQM HelpDesk, you can:
- click on the Have a question? FAQ & HelpDesk link on the EDQM home page:
