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View requests View requests

View requests

The fastest and easiest way to view your request is to use the View request link provided in your e-mail notification(s). Prior to it, log in with your credentials if necessary.

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• at the top of the page:
  
  • the reference number of your request (e.g. HELP-438)
  • the subject of your request
  • the status of your request (see chapter Request status and notifications)
  • Don't notify me option, allowing you to switch off the notifications by clicking on it. Use the Get notifications option that replaces it to easily switch the notifications back on
• from the top to the bottom of the page:
  
  • the Activity log, listing information on the change of status, all comments and the time they were made, any uploaded attachments etc. N.B. The activities are recorded chronologically, with the most recent ones at the top of the list

Update your request

If you want to add an information to your request of your own accord:

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Add a comment Add a comment

Add a comment

To add a comment to a displayed request when you are already logged on the HelpDesk portal:

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