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The goods Your order should normally arrive within 5 working days of the date of the e-mail specifying shipment the email with the shipping details. If you have received the dispatch notice email, you can track your order (see  Can I track my order of EDQM reference standards?). Should If the tracking information show shows an incorrect destination or the tracking status does not change for several days (or even states that the parcel package is lost), please contact us via this linkthe EDQM HelpDesk. For information on how to use the EDQM HelpDesk, please see the HelpDesk User Manual.