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When an item is out of stock, it is put on back order and delivered automatically as soon as it becomes available again, even if the item is out of stock for several months. A “prior to dispatch” note will be sent as soon as we are ready to send the item. If you do not wish to receive a separate shipment from your main order, please contact us via the EDQM HelpDesk and quote the EDQM order reference number, which you can find in the order confirmation email.

For information on how to use the EDQM HelpDesk, please see the HelpDesk User ManualSome items are subject to restrictions (e.g. 1 unit every 30 days) to prevent stock depletion, but also to ensure that as many customers as possible can get at least some of the quantity they want to buy. These items cannot be backordered. Customers are requested to return their order, within the time limit shown on the order confirmation.