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  • Please verify whether you've entered the password exactly as indicated in the update message you received from the EDQM. Passwords are case sensitive.
  • Check that you have typed everything.
  • Check that the date is in the format dd/mm/yyyy including forward slashes to separate the days from the months and the months from the year.
  • Check that there are no leading or trailing spaces in any of the textboxes.
  • Check that you have write access to the program directory (by default c:/Program Files/CombiStats50CombiStats61/).
  • Check in the preferences that CombiStats is looking in the correct directory for the password (The default directory is the program directory which CombiStats uses if you erase the textbox in the preferences).

    If all this does not solve the problem you could try to update the file 'Authorisation' manually by using a text editor such as Notepad.